Good supervisors and team leaders are key to the success of any organization, due to the integral role played by this position. Ironically, many supervisors inherit the position by virtue of the performance in a staff or line capacity, and receive little preparatory training in supervision.

In today’s business, the supervisor or team leader is the main link between the organization’s goals, and the people who are responsible for the daily activities that make those goals a reality. Because of the necessary and integral role that this position plays, it is obvious that good supervisors and team leaders are the keys to the success of any organization.

Many everyday decisions required within this role affects profits, productivity, service levels, as well as attitudes, and morale. With a role and function of this magnitude, it would seem logical that the process of becoming a supervisor or team leader would require years of training in the required skills. Yet, almost universally, today’s supervisory force is made of people who have been promoted from being a super worker to being a supervisor.

This eight-week continuing education activity is intended primarily for individuals who are supervisors or have an interest in supervisory development. The program will also be of interest to managers who want to develop their own supervisory skills. Through a combination of learning techniques and practice tools, this education series will assist participants in the development of supervisory skills.